Predict Customer Churn
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Results
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Prediction Results
Churn Likely
82%
High probability of churn
Not Churn
18%
Low probability of churn
Key Insights
- • High monthly charges ($79.99) increase churn risk
- • Low tenure (12 months) indicates vulnerability
- • Multiple complaints suggest dissatisfaction
Action Recommendations
Immediate Actions
- • Offer discount on next bill
- • Schedule retention call
- • Review complaint history
Medium-term
- • Improve service quality
- • Enhance customer support
- • Create loyalty program
Long-term
- • Monitor usage patterns
- • Predict future churn
- • Optimize pricing strategy